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FAQs

 

WE ARE HERE TO ANSWER ALL OF YOUR QUESTIONS

 

STORES

How many stores do we have? We have three stores.
Where are the stores located?
  • Carrer de Pi 11, Barcelona
  • Carrer Santa Anna 12, Barcelona
  • Cardenal Casañas 19, Barcelona
What are the stores hours?
  • Carrer de Pi

    Open every day from 11 am to 9 pm

    • Santa Anna and Cardenal Casañas

      Open from 11 am to 9 pm monday to friday and 11 am to 3 pm - 4 pm to 8:30 pm on sundays

      If an item I want is out of stock. What can I do? You can write to info@lanostraciutat.co and we will try to get you what you are looking for as soon as we can.
      Where and how do I use the promo code? The discount code can be used while checking out on our online website.
      Do you have gift wrapping services? Yes! A large number of our costumers by our products as gifts and we offer gift wrapping services in store and online.

       

       

      SHIPPING

      How long does shipping take?
        • Spain - arrive within 5 - 10 business days
        • International - arrive 5 - 15 business days
      Do you ship internationally?  Yes! We ship worldwide!
      How do I found out the status of my order?

      We try to keep the shipping cost as affordable as possible for our costumers. 

      • If you want to be able to track your order, you must choose the certified shipping option.
      • If you choose the standard shipping we will not be able to track your order.
      Can I have the delivery address changed? We cannot change the shipping address for orders once they have already been dispatched. Please be sure to ckeck all information very carefully before placing your order.

       

       

      PAYMENT

      What forms of payment do you accept?
      • Visa, MasterCard, American Express, Discover and Paypal.
      • We do not accept payment by check, money order or purchase order, and we do not accept orders by email.
      • Please note that online orders may be charged before your order ships.
      Do you charge sale tax?  Tax is included in all our prices.
      Is your site secure?

      Your E-commerce transactions take place in Shopify, and your payment is handled by Paypal. They both use industry-standard SSL encryption. If you have any questions about secure commerce, please contact costumer service using our contact form.

      Is my personal information kept private? We do not resell or distribute your address, phone number, email address or any other personal information to anyone. Your phone number and email address will be only used if either us or the courier delivering your package need to contact you with a question regarding your order.

       

        

      RETURNS

      What is the return policy? If you are not happy with a product you can contact us within 30 days of the reception for return or refund. Just presenting the corresponding purchase receipt