WE SHIP WORLDWIDE
All orders from Spain have a shipping fee of €2.95. If your order is greater than €60 then shipping is free! We send out your order as quickly as we can once we have received it, although sometimes this can take 2-3 days. We use Correos to ship your products, and although we get your order to them with great urgency they don’t always seem to feel the same. If there is a delay please try and give Correos some time to do their job!
Shipping to anywhere in Europe has a cost of €4.90 and is dispatched within 2-3 days from your order being placed via Correos (Spanish Postal Service). Shipping usually takes between 5 and 10 days depending on where you live. Often we find it is quicker to use the postal service than to walk to your address in person!
Rest of the World
Shipments to the rest of the world cost €9.90, even if the cost to us is significantly more. We will dispatch your order within 2-3 days of you placing it via Correos (Spanish Postal Service). Now whilst we treat your order with the utmost urgency, the postal service doesn’t always feel the same way. Therefore orders usually arrive between 7 to 21 days after purchase.
Note: If your item hasn’t arrived within 4 weeks of purchase get in touch with us and we are then able to chase up the Postal Service to find out what has happened.
If you make an order to collect in store there is no additional charge. We will have your order ready to collect 24h after purchase in our main store located in Carrer del Pi 11, Barcelona, 08002. To receive your order, go straight to the cash desk and inform one of our extremely friendly staff that you are here to collect your order and show them the confirmation email (printed or electronic).
Note: When making an order to collect in store you will still need to put in a billing address.
Important Shipping Information
- The times we give here are estimates and may be subject to delays.
- During busy times (such as Christmas) shipping times may be extended.
- La Nostra Ciutat is not responsible for shipping delays. We do everything in our power to get your order sent as fast as possible, but once it is with the postal service it is out of our control.
- We will always support you with delays and non-delivered items so if there are any problems do get in touch.
WE ARE HERE TO ANSWER ALL OF YOUR QUESTIONS
|How many stores do we have?||We have three stores.|
|Where are the stores located?||
|What are the stores hours?||
Open every day from 11 am to 9 pm
Open from 11 am to 9 pm monday to friday and 11 am to 3 pm - 4 pm to 8:30 pm on sundays
|If an item I want is out of stock. What can I do?||You can write to firstname.lastname@example.org and we will try to get you what you are looking for as soon as we can.|
|Where and how do I use the promo code?||The discount code can be used while checking out on our online website.|
|Do you have gift wrapping services?||Yes! A large number of our costumers by our products as gifts and we offer gift wrapping services in store and online.|
|How long does shipping take?||
|Do you ship internationally?||Yes! We ship worldwide!|
|How do I found out the status of my order?||
We try to keep the shipping cost as affordable as possible for our costumers.
|Can I have the delivery address changed?||We cannot change the shipping address for orders once they have already been dispatched. Please be sure to ckeck all information very carefully before placing your order.|
|What forms of payment do you accept?||
|Do you charge sale tax?||Tax is included in all our prices.|
|Is your site secure?||
Your E-commerce transactions take place in Shopify, and your payment is handled by Paypal. They both use industry-standard SSL encryption. If you have any questions about secure commerce, please contact costumer service using our contact form.
|Is my personal information kept private?||We do not resell or distribute your address, phone number, email address or any other personal information to anyone. Your phone number and email address will be only used if either us or the courier delivering your package need to contact you with a question regarding your order.|
|What is the return policy?||If you are not happy with a product you can contact us within 30 days of the reception for return or refund. Just presenting the corresponding purchase receipt|
Cactus is made up of 100% cotton fabric. Wadding. Each piece is unique, which may vary slightly from the one presented in the photography. If you wish for yours to be gift wrapped, simply add this to the ‘special instructions’ section upon completing your checkout! Happy shopping!
|Material||Cactus of 100% Cotton, clay pot|
|Size||15cm high x 6cm wide, clay pot 7 cm diameter|
|Packaging||Each fine art is packaged to ensure its safe travel to your home|
|Origin||Made in Barcelona|