La Nostra Ciutat
Gift Wrap
€0.00
WE SHIP WORLDWIDE
PERSONALISED ORDERS CAN TAKE UP TO 1 WEEK EXTRA.
Spain
All orders from Spain have a shipping fee of €3.50. If your order is greater than €60 then shipping is free! We send out your order as quickly as we can once we have received it, although sometimes this can take 2-3 days. We are now using a tracked shipping service for all orders, so as we fulfil your order you will receive an email with your tracking details. Delivery will generally be 24-72 hours after shipping.
Europe
Shipping to anywhere in Europe has a cost of €6.50 and is dispatched within 2-3 days from your order being placed via a courier service (UPS, Correos Express etc). Shipping usually takes between 24-72 hours depending on where you live, however can sometimes take up to 5 days.
Rest of the World
Shipments to the rest of the world cost €12.90, even if the cost to us is significantly more. We will dispatch your order within 2-3 days of you placing it via a courier service (UPS, Correos Express etc). Shipping usually takes between 24-72 hours depending on where you live, however can sometimes take up to 5 days.
Note: Please use the tracking emails provided by the courier service to get updates on your orders. We have decided to switch all orders to certified deliveries to give you better transparency on shipping and stop orders going missing!
Note 2: If the courier company is unable to deliver to you they will get in touch via phone or email. If they are unable to complete the delivery and it is returned to us then we will happily re-arrange shipment, however you will be expected to cover the re-shipping costs. In the case you wish to receive a refund we will provide this, minus the cost of the initial shipping.
Store Pickup
If you make an order to collect in store there is no additional charge. We will have your order ready to collect 24h after purchase in our main store located in Carrer del Pi 11, Barcelona, 08002. To receive your order, go straight to the cash desk and inform one of our extremely friendly staff that you are here to collect your order and show them the confirmation email (printed or electronic).
Note: When making an order to collect in store you will still need to put in a billing address.
Important Shipping Information
- The times we give here are estimates and may be subject to delays.
- During busy times (such as Christmas) shipping times may be extended.
- La Nostra Ciutat is not responsible for shipping delays. We do everything in our power to get your order sent as fast as possible, but once it is with the postal service it is out of our control.
- We will always support you with delays and non-delivered items so if there are any problems do get in touch.
Returns
We have a 30 day returns policy from date of delivery. If you wish to return items then please let us know via email and we will arrange collection.
Any items that are missing or arrive damaged we will immediately replace free of charge upon proof.
WE ARE HERE TO ANSWER ALL OF YOUR QUESTIONS
STORES
| How many stores do we have? | We have three stores. |
| Where are the stores located? |
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| What are the stores hours? |
Open every day from 11 am to 9 pm
Open from 11 am to 9 pm monday to friday and 11 am to 3 pm - 4 pm to 8:30 pm on sundays |
| If an item I want is out of stock. What can I do? | You can write to info@lanostraciutat.co and we will try to get you what you are looking for as soon as we can. |
| Where and how do I use the promo code? | The discount code can be used while checking out on our online website. |
| Do you have gift wrapping services? | Yes! A large number of our costumers by our products as gifts and we offer gift wrapping services in store and online. |
SHIPPING
| How long does shipping take? |
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| Do you ship internationally? | Yes! We ship worldwide! |
| How do I found out the status of my order? |
We try to keep the shipping cost as affordable as possible for our costumers.
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| Can I have the delivery address changed? | We cannot change the shipping address for orders once they have already been dispatched. Please be sure to check all information very carefully before placing your order. |
| What happens if I am not in to receive my order? | If you are not at home to receive your order the courier will get in touch with you via phone or email to confirm the delivery. If you are unable to receive your items and they are returned to us, we will happily re-arrange delivery, but you will be expected to cover the re-shipping cost. If at this point you wish to receive a refund we can do this, minus the cost of the original shipping. |
PAYMENT
| What forms of payment do you accept? |
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| Do you charge sale tax? | Tax is included in all our prices. |
| Is your site secure? |
Your E-commerce transactions take place in Shopify, and your payment is handled by Paypal. They both use industry-standard SSL encryption. If you have any questions about secure commerce, please contact costumer service using our contact form. |
| Is my personal information kept private? | We do not resell or distribute your address, phone number, email address or any other personal information to anyone. Your phone number and email address will be only used if either us or the courier delivering your package need to contact you with a question regarding your order. |
RETURNS
| What is the return policy? | If you are not happy with a product you can contact us within 30 days of the reception for return or refund. Just presenting the corresponding purchase receipt |
