All orders from Spain have a shipping fee of €2.95. If your order is greater than €60 then shipping is free! We send out your order as quickly as we can once we have received it, although sometimes this can take 2-3 days. We use Correos to ship your products, and although we get your order to them with great urgency they don’t always seem to feel the same. If there is a delay please try and give Correos some time to do their job!
Europe
Shipping to anywhere in Europe has a cost of €4.90 and is dispatched within 2-3 days from your order being placed via Correos (Spanish Postal Service). Shipping usually takes between 5 and 10 days depending on where you live. Often we find it is quicker to use the postal service than to walk to your address in person!
Rest of the World
Shipments to the rest of the world cost €9.90, even if the cost to us is significantly more. We will dispatch your order within 2-3 days of you placing it via Correos (Spanish Postal Service). Now whilst we treat your order with the utmost urgency, the postal service doesn’t always feel the same way. Therefore orders usually arrive between 7 to 21 days after purchase.
Note: If your item hasn’t arrived within 4 weeks of purchase get in touch with us and we are then able to chase up the Postal Service to find out what has happened.
Store Pickup
If you make an order to collect in store there is no additional charge. We will have your order ready to collect 24h after purchase in our main store located in Carrer del Pi 11, Barcelona, 08002. To receive your order, go straight to the cash desk and inform one of our extremely friendly staff that you are here to collect your order and show them the confirmation email (printed or electronic).
Note: When making an order to collect in store you will still need to put in a billing address.
Important Shipping Information
The times we give here are estimates and may be subject to delays.
During busy times (such as Christmas) shipping times may be extended.
La Nostra Ciutat is not responsible for shipping delays. We do everything in our power to get your order sent as fast as possible, but once it is with the postal service it is out of our control.
We will always support you with delays and non-delivered items so if there are any problems do get in touch.
WE ARE HERE TO ANSWER ALL OF YOUR QUESTIONS
STORES
How many stores do we have?
We have three stores.
Where are the stores located?
Carrer de Pi 11, Barcelona
Carrer Santa Anna 12, Barcelona
Cardenal Casañas 19, Barcelona
What are the stores hours?
Carrer de Pi
Open every day from 11 am to 9 pm
Santa Anna and Cardenal Casañas
Open from 11 am to 9 pm monday to friday and 11 am to 3 pm - 4 pm to 8:30 pm on sundays
If an item I want is out of stock. What can I do?
You can write to info@lanostraciutat.co and we will try to get you what you are looking for as soon as we can.
Where and how do I use the promo code?
The discount code can be used while checking out on our online website.
Do you have gift wrapping services?
Yes! A large number of our costumers by our products as gifts and we offer gift wrapping services in store and online.
SHIPPING
How long does shipping take?
Spain - arrive within 5 - 10 business days
International - arrive 5 - 15 business days
Do you ship internationally?
Yes! We ship worldwide!
How do I found out the status of my order?
We try to keep the shipping cost as affordable as possible for our costumers.
If you want to be able to track your order, you must choose the certified shipping option.
If you choose the standard shipping we will not be able to track your order.
Can I have the delivery address changed?
We cannot change the shipping address for orders once they have already been dispatched. Please be sure to ckeck all information very carefully before placing your order.
PAYMENT
What forms of payment do you accept?
Visa, MasterCard, American Express, Discover and Paypal.
We do not accept payment by check, money order or purchase order, and we do not accept orders by email.
Please note that online orders may be charged before your order ships.
Do you charge sale tax?
Tax is included in all our prices.
Is your site secure?
Your E-commerce transactions take place in Shopify, and your payment is handled by Paypal. They both use industry-standard SSL encryption. If you have any questions about secure commerce, please contact costumer service using our contact form.
Is my personal information kept private?
We do not resell or distribute your address, phone number, email address or any other personal information to anyone. Your phone number and email address will be only used if either us or the courier delivering your package need to contact you with a question regarding your order.
RETURNS
What is the return policy?
If you are not happy with a product you can contact us within 30 days of the reception for return or refund. Just presenting the corresponding purchase receipt
-ENG-
CONGRATS card
This card is ready to post as each one comes with its square brown Kraft envelope.
- Printed on high quality paper with a subtle texture.
- It measures 15 x 15cm (5,9 x 5,9in).
Original artwork and design by Nathalie Ouederni.
-ESP-
Postal con sobre CONGRATS
Ésta postal, obra y diseño original de Nathalie Ouederni, está lista para enviar ya que viene con sobre cuadrado de papel craft.
- Impresa en papel de alta calidad con una sutil textura.
- Mide 15 x 15cm (5,9 x 5,9in).
-CAT-
Postal amb sobre CONGRATS
Aquesta postal, obra i diseny original de Nathalie Ouederni, està llista per enviar ja que ve amb sobre quadrat de paper craft.
- Impresa en paper d'alta qualitat amb una subtil textura.
- Mesura 15 x 15cm (5,9 x5,9in).
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